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Terms & Conditions

A legal disclaimer
1. Definitions & Scope

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  • “Client” refers to the person or company requesting the works.

  • “Citywide” refers to Citywide Roofing Limited.

  • “Works” refers to roofing, guttering, repairs, surveys, maintenance, installations, and related services.

  • “Contract” is formed once Citywide issues a written Quotation and receives Client acceptance.​

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2. Acceptance & Variations

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By accepting our Quotation, you agree to these Terms. Citywide reserves the right to make reasonable modifications to materials or methods, subject to Client consent.

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3. Pricing & Payment

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  • A deposit (typically 20–30%) is required upon Quotation acceptance. The balance becomes payable on satisfactory completion.

  • Late payments (over 14 days past due) will incur interest at 5% annual rate above Bank of England base rate.

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4. Scheduling & Delays

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  • We’ll agree on a Commencement Date; however, weather or other delays may affect this timeline.

  • Postcode-based scheduling applies; significant delays may prompt rescheduling.

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5. Client Site Responsibilities & Access

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  • Client must provide safe, 240 V power supply, water access, and unhindered site access.

  • The site must be clear of children and pets; scaffolding and restricted area protocols are mandatory.

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6. Guarantees & Warranties
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  • All work carries a guarantee (as per Quotation), in addition to statutory rights.

  • Roof guarantee activates post full payment; defects will be repaired or replaced at Citywide’s discretion

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7. Permissions & Planning

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  • Obtaining all necessary consents (planning, building regs) is the responsibility of the Client unless otherwise agreed. Citywide can advise but is not liable for delays or refusals.

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8. Cancellation Rights

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  • You have 14 calendar days post-Quotation acceptance to cancel under UK Consumer Contracts Regulations.

  • Any site prep costs incurred before cancellation will be charged.

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9. Limitation of Liability
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  • Citywide’s liability is limited to the Contract price.

  • We exclude liability for consequential losses, except as mandated by law.

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10. Intellectual Property

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  • Citywide retains IP rights in all designs, reports, and materials unless explicitly transferred.

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